RETURNS & REFUNDS



RETURNS POLICY

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.


  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.


  • When trying on footwear, please take care not to mark the soles or damage the shoe box.


  • If an item has a G&R security tag or brand tag attached, it must be returned with the tag in its original position.


  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.


  • If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information or contact Customer Service for assistance.



RETURNS PROCESSES


Free Returns Pick Up.


We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.


Your returned item must arrive at the G&R adress from where it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives it's location within 14 days.


We will send you a collection confirmation email with all the details you’ll need to complete the return.


Please note: We can only offer a free returns pick up from the same country your order was delivered to.



CANCEILLING AN ORDER


Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to G&R..


Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.